We strive to ensure complete customer satisfaction. Please read our refund policy carefully before making a purchase.
Due to the nature of digital products, we generally do not offer refunds once a product has been downloaded or accessed. However, we may make exceptions in the following cases:
All refund requests must be submitted within 15 days of purchase. Refund requests after this period will not be considered.
For our services (consultations, custom work, etc.), refund eligibility depends on the stage of completion:
To request a refund, please follow these steps:
Email us at support@digitalpathak.com with your order details
Include your order number and reason for refund request
We'll review your request within 3-5 business days
We'll notify you of our decision and process approved refunds
When requesting a refund, please include:
The following digital products are generally not eligible for refunds:
We do not provide refunds for change of mind or if you simply decide not to use the product after purchase.
The following services are non-refundable:
Once your refund is approved, processing times are as follows:
The time it takes for the refund to appear in your account may vary depending on your bank or payment provider's processing times.
Refunds are issued to the original payment method whenever possible. If this is not possible, we may offer alternative refund methods such as:
If you experience technical issues that prevent you from using our products, we will first attempt to resolve the issue. If we cannot resolve the issue within a reasonable time, we may offer a refund.
If you accidentally purchase the same product multiple times, we will refund the duplicate purchases upon verification.
If your account was used to make purchases without your authorization, we will refund the amounts after investigating and verifying the unauthorized activity.
Once approved, refunds are processed within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Due to the nature of digital products, we generally do not offer refunds for change of mind once a product has been accessed or downloaded. We encourage you to review product descriptions carefully before purchasing.
If you purchased the wrong product, contact us immediately before accessing or downloading it. We may be able to exchange it for the correct product or issue a refund in the form of store credit.
In some cases, such as for services partially completed, we may offer partial refunds at our discretion. Each case is evaluated individually.
If you have any questions about our refund policy, please contact us:
Our customer support team is available Monday to Friday, 9:00 AM to 6:00 PM IST.
Our support team is here to help you with any questions or issues regarding refunds.
Contact Support